VOLUNTEER COORDINATOR

Job Announcement:  August 29, 2022


HOW TO APPLY

Submit a cover letter with two professional references and a resume to:         

E-mail (preferred method): 
erin@issaquahfoodbank.org  

Mail: 
Erin Longchari, Operations & Programs Director
Issaquah Food & Clothing Bank  
179 1st Avenue SE  
Issaquah, WA 98027  

Please do not call, thank you! 

COMPENSATION & BENEFITS:

  • $24-25/hour

  • Health, vision, and dental insurance plans (85% covered by IFCB)

  • Simple IRA plan with employer matching available

  • Paid time off

  • 12 paid holidays


ABOUT US

Issaquah Food & Clothing Bank has a 50-year history of supporting our community through distributing food and other vital resources, with compassion and dignity. The staff, volunteers, donors, and community partners of the Issaquah Food & Clothing Bank help our East King County neighbors stay healthy, employed, and housed by providing free food, clothing, hygiene and household items, and case management services. We believe that food is a right, not a privilege. We strive to provide a gracious space where all people feel welcome, safe, and cared for. If you are passionate about this mission and serving those in need of these resources, please consider joining our team. We welcome your positive energy and endless potential.  

POSITION SUMMARY

Volunteers are at the heart of our work. We deeply value these essential members of our team, some of whom have partnered with the foodbank for over 10 years and some who are joining us for the first time. We utilize up to 100 volunteers every week. The Volunteer Coordinator plays an essential role in recruiting and training volunteers to support the organization’s operations, programs, and events.

The Volunteer Coordinator leads all aspects of our volunteer program including recruitment via multiple channels (including, but not limited to, email, telephone, and public outreach and networking events), background checks and other internal policies, managing volunteer schedules and ensuring shift fulfillment, reporting, regular communications, and recognition/appreciation. The Volunteer Coordinator also works closely with our Operations, Program, and Development staff members to assess needs for volunteer support. Candidates must have strong leadership, organizational, customer-service, communication, and recruitment skills. Position is under the supervision of the Director of Operations and Programs.

Primary work hours are Monday-Friday, 8:00AM-4:30PM, as well as a minimum of two evening shifts per month (ending at 7:30PM). Occasional evening and weekend hours may be required, with advance notice.

ESSENTIAL DUTIES

  • Develops and implements volunteer programs in support of Food and Clothing Bank services.

  • Recruits volunteers and recommends assignments that will make the best use of individual talents.

  • Participates as lead operations staff member during twice monthly afternoon/evening market distribution shifts (schedule subject to change as programs/services develop).

  • Serves as the initial point of contact for potential new volunteers and schedules appointments.

  • Manages and fills a robust schedule of volunteer support across daily operations, special programs, and seasonal events.

  • Leads orientation for new volunteers.

  • Develops ongoing training programs for volunteers and staff who use volunteers.

  • Serves on task forces and committees related to volunteerism.

  • Maintains volunteer time records, nametags, applications, volunteer sign up database and email lists.

  • Supports Operations and Programs Director with planning, staffing, and implementation of special programs and events.

  • Supports Executive Director and Development Director with planning, organization, and implementation of volunteer recognition events and activities.

  • Develops and routinely updates volunteer job descriptions, training manuals, orientation procedures and volunteer policies.

  • Works with community and corporate groups to manage group volunteer opportunities and fill key group shifts during market shopping hours.

  • Promotes the volunteer program within Issaquah and neighboring communities, including making presentations to community groups.

  • Assists with conflict resolution that involves volunteers and recommends appropriate mediation or disciplinary action.

  • Leads development and distribution of volunteer e-newsletters and other communications with volunteers.

  • Ensures periodic evaluation of volunteer performance and volunteer program.

PREFERRED EDUCATION & EXPERIENCE

  • Bachelor’s degree is preferred.

  • Experience managing volunteers or in a customer service role.

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

  • Strong understanding of all aspects of volunteer program management.

  • Knowledgeable of principles, techniques, tools, and media used in recruiting volunteers and promoting volunteerism.

  • Proficient with Microsoft Office Suite, including Excel, Word, and PowerPoint, social media, and website maintenance and updates.

  • Communicate clearly and effectively, in written and oral communications.

  • Proficient in written and spoken English.

  • Work cooperatively with co-workers, clients and the general public – and with people from diverse backgrounds.

  • High degree of organization and the ability to plan ahead.

  • Sensitivity to client and volunteer confidentiality.

  • Ability to successfully manage conflict.

  • Succeed in busy, fast-paced environment that can be stressful and noisy.

  • Ability to stand and sit for extended periods of time.

ADDITIONAL KNOWLEDGE & SKILLS DESIRED

  • Proficiency in a second language, especially Spanish, Chinese (Mandarin), Russian, or Ukrainian

  • Experience working in a nonprofit setting