CLIENT ADVOCATE

Job Announcement:  December 13, 2022


HOW TO APPLY

Submit a cover letter, resume, and two professional references to:         

E-mail (preferred method): 
lauras@issaquahfoodbank.org

Mail: 
Laura Skelton, Interim Executive Director
Issaquah Food & Clothing Bank  
179 1st Avenue SE  
Issaquah, WA 98027  

Please do not call, thank you! 


 

  • STATUS: Full Time – 40 hours per week. Benefits eligible.

  • PAY: $25-27/hour.

  • LOCATION: Issaquah Food & Clothing Bank.

  • REPORTS TO: Director of Operations & Programs.

 


ABOUT US

For hundreds of families, the Issaquah Food & Clothing Bank is the first place they visit when they need a little extra help. In addition to providing our community with basic needs – food, clothing and hygiene supplies – we provide heart, hope and comfort. Issaquah Food & Clothing Bank has a long history of supporting individuals and families with case management support beyond distributing basic supplies.

POSITION SUMMARY

The Client Advocate helps connect people in need to the right resources. Whether our clients need help securing a replacement ID to apply for a job, assistance with applying for benefits, or a referral for housing, IFCB works to connect them with the resources they need. Because the Client Advocate is the primary point of contact for these clients, relationship building is key.

Work is performed primarily in an office setting requiring sitting for extended periods, computer interfacing, attending meetings, and significant interaction with members of the public.

Position hours will be a combination of three day shifts (8 a.m. – 4 p.m.) and two afternoon/evening shifts (11 a.m. – 7:30 a.m.), Monday–Friday. This position also requires some flexibility for additional evening and weekend outreach hours.

This position is an important part of a small, dynamic staff at Issaquah Food & Clothing Bank and may occasionally require working in the building on general operations, including receiving and distributing food, leading volunteer teams, and assisting with special programs as needed.

DUTIES AND RESPONSIBILITIES

Case Management

  • Conduct individualized case management and advocacy with clients.

  • Provide resource referrals.

  • Advocate with other service providers or systems as needed.

  • Assist with accessing services as needed (for example, social security benefits and EBT)

  • Utilize evidence-based interventions as appropriate. 

  • Follow up with clients to ensure that individuals are successfully connected with services.

  • Maintain accurate and timely records.

Build and Maintain Partnerships

  • Connect and build relationships with service partners and community resources helpful to IFCB clients.

  • With partner organizations, develop and maintain a wraparound service model to provide a high level of coordinated care to high need clients.

  • Use relationships to make high quality referrals for clients to outside services.

  • Attend community meetings and trainings hosted by partner organizations to maintain knowledge of available resources.

General

  • Support operations team by staffing 2 afternoon/evening shifts (11 a.m. – 7:30 p.m.) every other week.

  • Participate in all-staff events, including staff meetings and occasional community events hosted by IFCB.

  • Provide support to other staff members as needed.

  • Perform other duties as assigned by supervisor.

  • Work collaboratively with volunteers.

REQUIRED QUALIFICATIONS

  • Minimum 1 year experience providing outreach to, direct treatment of, and/or case management to underserved populations including those who are homeless and those with mental health and substance use issues.

  • Reliable person who can work independently and as a member of a multi-disciplinary team.

  • Working knowledge of local health and human service systems, including community mental health, substance use treatment, insurance benefits, and other human service programs.

  • Proven ability to work effectively with people of diverse backgrounds, life experiences, and abilities. 

  • Personable, courteous, patient, and able to positively interact with the public.

  • Excellent oral communication skills.

  • Demonstrated ability to maintain client confidentiality.

  • Ability to take initiative.

  • Ability to travel in King County.

PREFERRED QUALIFICATIONS

  • Degree in social work or related field.

  • Familiarity with Microsoft Office.

  • Bilingual (especially Spanish, Mandarin, Russian, or Ukranian).

  • Valid driver’s license.

  • A valid Licensed Independent Clinical Social Worker (LICSW), or a valid Licensed Advanced Social Worker (LASW), or a valid Licensed Social Work Associate and Independent Clinical (LSWAIC), or a valid Licensed Social Work Associate and Advanced (LSWAA), or Licensed Mental Health Counselor (LMHC).

BENEFITS

  • Health, vision, and dental insurance plans (85% covered by IFCB).

  • Simple IRA plan with employer match.

  • Paid time off.

  • 12 paid holidays.