Job Announcement Date: February 11, 2025
Closing Date: April 2, 2025
Submit a cover letter with two professional references and a resume to:
E-mail (preferred method): nicole@issaquahfoodbank.org
Mail:
Issaquah Food & Clothing Bank
179 1st Avenue SE
Issaquah, WA 98027
Please do not call, thank you!
JOB DESCRIPTION:
• Full-time (40 hours/week), benefits eligible.
• Reports to: Program Manager, Client Services
• Location: Issaquah Food & Clothing Bank
COMPENSATION & BENEFITS:
• Pay: $30.68/hour
• Health, vision, and dental insurance plans
• Simple IRA plan with employer match
• Holiday and paid time off
In 2021, we celebrated our 50th anniversary, focusing on the community compassion which makes us the vital resource we’ve become for thousands of families. The staff, volunteers, donors, and community partners of the Issaquah Food & Clothing Bank help our East King County neighbors stay healthy, employed, and housed by providing free food, hygiene and household items, case management and resource referral services. We believe that food is a right, not a privilege, and dignity is at the heart of everything we do. Our goal is to provide a gracious space where people feel welcome, safe, and cared for. If you are passionate about this mission and those who find themselves in need of these resources, please consider joining our team of compassionate and driven professionals. We welcome your positive energy and endless potential.
For hundreds of families, the Issaquah Food & Clothing Bank is the first place they visit when they need a little extra help. In addition to providing our community with basic needs – food, clothing, and hygiene supplies – we provide heart, hope and comfort. Our organization has a long history of supporting individuals and families with case management support beyond distributing basic supplies. The Resource Navigator plays a key role in connecting people with the right resources. Whether assisting clients with obtaining a replacement ID, applying for benefits, or accessing community services, IFCB ensures they receive the support they need. As the primary point of contact for these individuals, relationship-building is essential.
Work Environment
• Primarily an office-based role involving extended periods of sitting, computer use, meetings, and significant public interaction.
• Standard work hours are Monday to Friday, 8:00 AM – 4:00 PM, with two evening shifts per month and occasional weekend hours.
• As part of a small, dynamic team, the role may require occasional hands-on involvement in general operations, including food distribution, volunteer coordination, and special programs.
Case Management
• Conduct individualized case management and advocacy with clients.
• Perform needs assessments to determine appropriate resource referrals.
• Provide assistance with accessing benefits and services as needed.
• Advocate with service providers and agencies to support client needs.
• Utilize evidence-based interventions when applicable.
• Follow up with clients to ensure successful connection with services.
• Maintain accurate and timely case notes and data entry records.
General Duties
• Staff two evening shifts per month (11:00 AM – 7:00 PM).
• Participate in staff meetings and occasional community events hosted by IFCB.
• Support operations and volunteer teams as needed.
• Perform other duties assigned by the supervisor.
• Maintain strong relationships with partner providers.
Additional Responsibilities
Act as an ambassador for the Issaquah Food & Clothing Bank to help educate the community and grow our support base.
Provide support to fellow team members, as needed.
Attend training as requested.
Perform other duties as assigned by supervisor.
• Minimum of 2 years of experience providing outreach, direct service, or case management to underserved populations.
• Ability to work both independently and as part of a multidisciplinary team.
• Knowledge of local health and human service systems, including mental health, substance use treatment, insurance benefits, and other community resources.
• Experience working with trauma-informed care approaches.
• Ability to work effectively with diverse populations and backgrounds.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational and time management skills.
• Ability to maintain client confidentiality and exercise sound judgment.
• Reliable transportation for travel within King County.
• Ability to staff the front door for walk-up clients and assist with rental assistance screening.
• Degree in social work or a related field.
• Proficiency with Microsoft Office.
• Bilingual skills (Spanish, Mandarin, or Russian preferred).
• Valid driver’s license and personal vehicle.
• Licensed Independent Clinical Social Worker (LICSW), Licensed Advanced Social Worker (LASW), Licensed Social Work Associate and Independent Clinical (LSWAIC), Licensed Social Work Work Associate and Advanced (LSWAA), or Licensed Mental Health Counselor (LMHC) would be ideal.
The Issaquah Food & Clothing Bank values diversity and inclusion. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, age, sexual orientation, gender identity, national origin, veteran status, or disability.