Job Announcement: June 17, 2022
Application Due Date: Open until filled
Submit a cover letter, resume and two professional references to:
E-mail (preferred method):
Full Time (40 hours/week)
Reports to Director of Operations & Programs
$24-25 per hour
Health, vision, and dental insurance plans
Simple IRA plan with matching
Holiday time off
For hundreds of families, the Issaquah Food & Clothing Bank is the first place they visit when they need a little extra help. In addition to providing our community with basic needs – food, clothing, emergency, and hygiene supplies, we also assist with case management and resource referral support. If this mission resonates with you, we are looking for a qualified candidate to join our team as a Program Coordinator.
Our current programs include in-store shopping, home delivery, youth food programs, and holiday gift support. In addition to operating a food bank in downtown Issaquah, we maintain inventory at a nearby off-site warehouse.
The essential role of the Program Coordinator is coordinating all aspects of IFCB special programs, including home delivery, youth programs and holiday gift support program. Coordination includes logistics, direct service, communication and outreach with clients and partners. The Program Coordinator provides direct service to shoppers during client service hours and special program events, provides guidance and direction to volunteer teams, and supports the Operations Supervisor with daily program details. When needed, the program coordinator also supports regular operations of the food and clothing banks, including distribution of food in our market.
Candidates must be able to work independently, self-motivated, organized, and effective at working with diverse volunteers and small teams. The ideal candidate for this role has excellent communication skills, is an effective collaborator and is committed to providing a high level of customer service.
1. Coordinate all program logistics and administrative tasks, including:
Work with Operations Manager to place fresh and non-perishable food orders, maintain knowledge of current food supplies and integrate existing inventory for special programs.
In conjunction with Volunteer Manager, ensure appropriate volunteer engagement, staffing, and leadership for program volunteers.
Serve as primary staff lead during all special program events and activities, including ensuring appropriate set up, program administration, and needed reset after program completion.
Regularly update client home delivery orders.
Manage, track and report out on program registration.
2. Provide excellent communication and customer service across IFCB programs and services.
Manage client communications, including responding promptly to client inquiries and assisting clients with IFCB programs and services registration.
Serve as staff lead during open hours to promote a welcoming environment and improve overall client experience at IFCB.
3. Assist with program process improvement and outreach.
Work with Operations Manager to ensure efficient procedures for home delivery order packing and delivery.
Regularly communicate with agency partners on program services and identify new partnership opportunities.
Collaborate on improving and refining program registration procedures.
Work with Development and Communications Coordinator to develop program fliers, client registration materials, and develop new outreach strategies.
Assist with tracking and evaluating program performance and outcomes.
4. Develop and maintain positive, collaborative working relationships with colleagues, volunteers, and other community organizations.
5. Provide support to fellow department team members, as well as outside departments, as needed.
6. Attend training as requested.
7. Perform other duties as assigned by supervisor.
Bachelor’s degree and two years of program or customer service leadership experience preferred. Experience working in nonprofit sector and bilingual skills are desired, though not required.
Knowledge of and experience with program coordination in a nonprofit or social service setting.
Commitment to quality customer service.
Strong focus on details and accuracy in all aspects of work.
Excellent written, verbal and interpersonal skills.
Ability to lead and provide clear direction to volunteers.
Ability to plan, initiate, and manage multiple tasks despite frequent interruptions with accuracy, flexibility and professionalism.
Able to work effectively with a diverse community of staff, volunteers, and clients.
Ability to exercise good judgment and discretion; maintain confidentiality of clients, co-workers, and agency.
Proficiency with Office 365, Word, Excel and Publisher and other database applications.
Ability to work independently with a minimum of supervision.
Ability to safely and repeatedly lift 50 pounds throughout an 8-hour day