Job Announcement: September 17, 2025
Closing Date: When filled
How to Apply
Submit a cover letter with two professional references and a resume to:
E-mail (preferred method):
bonnie@issaquahfoodbank.org
Mail:
Bonnie DeCaro-Monahan, Development Director
Issaquah Food & Clothing Bank
179 1st Avenue SE
Issaquah, WA 98027
Please do not call, thank you!
Job Description
Compensation & Benefits
Who We Are
In 2021, we celebrated our 50th anniversary, focusing on the community compassion which makes us the vital resource we’ve become for thousands of families. The staff, volunteers, donors, and community partners of the Issaquah Food & Clothing Bank help our East King County neighbors stay healthy, employed, and housed by providing free food, hygiene and household items, case management and resource referral services. We believe that food is a right, not a privilege, and dignity is at the heart of everything we do. Our goal is to provide a gracious space where people feel welcome, safe, and cared for. If you are passionate about this mission and those who find themselves in need of these resources, please consider joining our team of compassionate and driven professionals. We welcome your positive energy and endless potential. As we prepare for a period of significant growth including an upcoming capital campaign and expanded case management services, reliable and integrated data across donors, clients, volunteers, and programs is essential for fundraising, reporting, and storytelling.
Who You Are
You’re a nonprofit data leader who thrives at solving messy data problems and building systems that people can actually use. You’re equally comfortable cleaning donor records in Raiser's Edge, pulling service data from Compass (our current operations application), or planning for a new case management platform. You see data not as numbers, but as the bridge between people, programs, and resources.
Context
We recently implemented the Raiser’s Edge NXT application and are still working through verifying accuracy of the data, optimizing configuration of the system, and establishing reporting and analytical capabilities that were a large part of the reason for selecting this application.
CRM & Database Ownership
Serve as the primary administrator for Raiser’s Edge NXT (donors/volunteers/key stakeholders) and Compass (client services).
Ensure integrity, stability, and security across all databases.
Coordinate with IT/operations for system integrations and support.
Data Integrity & SOPs
Develop and enforce clear SOPs for donor gift entry, client service data, volunteer data, and all stakeholder records.
Resolve exception batches, clean up duplicate records, and remediate errors from prior migrations/vendor work.
Establish ongoing data health checks to prevent issues from recurring.
Align data entry and reporting processes to ensure accurate and reliable outputs.
Strategic Reporting & Analysis
Provide accurate donor segmentation, donor and key stakeholder lists, lapsed donor lists, and campaign tracking to fuel fundraising.
Deliver monthly operational dashboards on service data to leadership and the board.
Partner with staff to translate service, case management, and campaign data into compelling reports for grants, funders, and campaigns.
Partner with staff to translate service and case management data into compelling data for campaigns and reports for grants and funders.
Capacity Building
Train staff across departments to enter and use data consistently.
Create clear documentation and workflows that reduce reliance on any single staff member.
Research and implement new efficiencies in processes and procedures for data entry, report generation, etc.
Implement full use of database capabilities to maximize user experience and outcomes.
Future Growth
Lead the integration of volunteer data into Raiser's Edge.
Research and guide implementation of a case management system that aligns well with other systems and meets funder data requirements.
Help build an organizational “single source of truth” that unites donor, volunteer, key stakeholder, client, and program data.
Data Capture & Entry
Maintain regular exposure to gift entry to ensure familiarity with processes and inform SOPs, reporting, and succession planning.
During high volume times (such as Turkey Trot and year end), assist with data entry to keep gift entry on schedule.
5+ years managing nonprofit CRM or program databases.
Strong knowledge of fundraising workflows and program service data tracking.
Experience creating SOPs and solving complex data integrity challenges.
Preferred knowledge base of Blackbaud Raiser’s Edge or similar CRM platform.
Experience with data visualization tools such as Microsoft Power BI desired and familiarity with Microsoft Power Automate or other workflow automation tools is a plus.
Proficiency in reporting tools (queries, dashboards, SQL a plus).
Proven ability to translate data into actionable insights for fundraising, programs, and leadership.
Excellent training and communication skills across technical and non-technical audiences.
Commitment to confidentiality, accuracy, and IFCB’s mission.
How You’ll Succeed
By restoring trust in donor, volunteer, and service data through accuracy and consistency.
By equipping the development department with the tools to raise more money and steward donors.
By providing leadership with reliable service metrics to drive program decisions and funding opportunities and reporting.
By balancing big picture strategy with detail oriented execution
By laying the foundation for a future case management system that integrates seamlessly with existing tools.
Why This Role Matters
This role ensures that all of IFCB’s critical data (donor, volunteer, key stakeholder, client services, and case management) works together to support the mission. With reliable, actionable, and accessible data, IFCB can make informed decisions and tell a stronger story to donors, partners, and the community, allowing us to raise the support needed to serve more people.
Equal Opportunity Employer
The Issaquah Food & Clothing Bank places equity high on our list of values. As an employer, this is demonstrated by our equal employment opportunities for all employees and applicants. All applicants will be considered for employment regardless of race, color, religion, age, sexual orientation, gender identity, national origin, veteran, or disability status.